This is an approach to managing a company’s interaction with current and potential customers. Our main focus will be how to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
Lesson 1 : Introduction to Customer Relations
Lesson 2 : Customer Relationship Management (CRM)
Lesson 3 : The 5 Main Types of Customers
Lesson 4 : 5 Types of Difficult Customers and How to Successfully Handle Them
Lesson 5 : Types of Angry Customers
Lesson 6 : Customer Loyalty Ladder
Lesson 7 : How Can You Use CRM in Your Business?