Customer Relations.

This is an approach to managing a company’s interaction with current and potential customers. Our main focus will be how to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

Lesson 1 : Introduction to Customer Relations

1
Introduction to Customer Relations
10 Minutes
2
5 Ways to Build Good Relationships with Customers
30 Minutes
5 easy ways on how to build good relationships with your customers.

Lesson 2 : Customer Relationship Management (CRM)

1
What is Customer Relationship Management?
20 Minutes
Introduction to Customer Relationship Management
2
Benefits of Customer Relationship Management
1 Hour
Why does your business need Customer Relationship Management?
3
Limitations of Customer Relationship Management
40 Minutes
Some limitations of Customer Relationship Management

Lesson 3 : The 5 Main Types of Customers

1
Types of Customers
30 Minutes
Types of Customers in any business

Lesson 4 : 5 Types of Difficult Customers and How to Successfully Handle Them

1
The Bully
20 Minutes
2
Mr. Know-it-all
20 Minutes
3
The Habitual Complainer
10 Minutes
4
Madam ‘No Boundaries’
10 Minutes
5
The Indecisive
10 Minutes

Lesson 5 : Types of Angry Customers

1
The ‘I need someone to complain to’ Customer
20 Minutes
2
The ‘I want to cancel my service’ Customer
20 Minutes
3
The ‘I want to speak to your supervisor. NOW’ Customer
20 Minutes

Lesson 6 : Customer Loyalty Ladder

1
Customer Loyalty Ladder
10 Minutes
2
Categories of the Customer Loyalty Ladder
20 Minutes
3
The 80-20 Rule on Customer Relationship Management
30 Minutes

Lesson 7 : How Can You Use CRM in Your Business?

1
Types Of Information Questions
1 Hour
Questions that help you collect information about your customers so that you can serve them better by meeting their needs.

undefined

Be the first to add a review.

Please, login to leave a review
Customer Relations.
Category:
Price:
KSH3,000